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If you cannot open your voucher, please copy the voucher link provided in the email into the address bar of your browser and press enter. Vouchers are sent to the email address provided online at the time of reservation. The usual delivery time is 2 business days. If you have made a reservation and do not have your rental voucher, please check all spam/bulk folders of your email. If you still can not locate your voucher, please contact us and we will reissue the voucher to you. Prices are displayed in the rental conditions online. The rental conditions are accessed via the online quote/booking engine. The link Rental Conditions can be found on the second and third page of the quote/booking engine. Alenda will make every effort to supply the reserved model of vehicle. However, it is impossible for us to guarantee that a specific make and model will be provided. If the make/model of vehicle that you booked is not available then the rental agent will supply a suitable alternative from the same vehicle group classification or from a larger group. Age limits vary greatly. For more information please consult the Rental Conditions. On collection of your vehicle you need: - your rental voucher (which you will have received by email when your reservation was confirmed), - A full valid driver's licence held for a minimum of 2 years and - a major credit card in the driver's name. An International driving licence/permit is only acceptable as supplementary ID when supplied with a licence from your country of permanent residence. Please note: Alenda Car Rentals are not responsible for overcharges on rentals where the voucher was not presented to the local agent on collection of the vehicle. Alenda can not be held responsible for rentals rejected if you do not present your voucher at rental desk. You must retain all your rental documents if you have a query regarding your reservation. Please note that all additional extras (including child seats, additional drivers, special equipment etc) are all paid for at the local rental office on collection of the vehicle. A reservation is only confirmed once credit card details have been supplied and you receive a reservation voucher from Alenda Car Rentals. This voucher must be produced on collection of your vehicle. Please note: Alenda Car Rentals are not responsible for overcharges on rentals where the voucher was not presented to the local agent on collection of the vehicle. Alenda Car Rentals go to great lengths to find and offer competitive rates. As a result, it is not possible to have any part of the inclusive online rental package removed or waived from our rates. If optional excess waivers are available with the vehicle you wish to hire, please note that such extra insurance is purchased locally on collection of the rental vehicle. It is not possible to request optional extra insurance in advance. When booked online, Collision Damage Waiver Insurance is included in the rental rate. In the event of the car being damaged the driver is responsible for the insurance excess/deductible. Please consult the Rental Conditions for more information. Excess, deductible: This is the maximum amount you are liable for in the event of the vehicle being damaged or stolen while on hire. Each rental location supplies its own vehicles. Therefore, in most cases, a drop off charge applies when a car is left in a different location to where it was collected. These charges are shown, either at the top of the Quotation page when you selected your locations or in the Rental Conditions of the relevant Country. Please note that any one way fees, where applicable, are not usually included in the online price. If there is a drop fee, it is to be paid locally. In most instances, vehicles can be taken outside of the Country of rental. More information can be found in the Rental Conditions. All cancellations must be made by submission of a help ticket via our online help facility and will only take effect from the date the help ticket is received. Cancellation Charges More than 24 hours notice We will refund all charges except the non-refundable administration fee to the credit /debit card number which was supplied for the booking. Less than 24 hours notice If you did not follow our cancellation procedure, all monies transacted on the supplied credit/debit card shall be retained. No Show Should your rental be a no-show (i.e. you did not collect the vehicle and did not follow our cancellation procedure), all monies transacted on the supplied credit/debit card shall be retained. Please contact the office from which you hired the vehicle. You will find the contact information on your voucher and/or your rental agreement. The renter will be required to inform the rental agent immediately of any accident. The renter must take the following measures: - Obtain complete details of the persons involved in the accident as well as of any possible witnesses. - Immediately provide the rental agent with all the details regarding the accident, which may be of use. - Immediately notify the authorities if the third party should be investigated or in the event of injured persons. - Do not leave the vehicle without taking correct measures to protect and safeguard it. PLEASE NOTE NO REFUNDS WILL BE MADE FOR A RESERVATION OR LOST RENTAL TIME IF VEHICLES HAVE BEEN INVOLVED IN AN ACCIDENT. For the majority of online bookings, 20% of the rental is taken as the confirmation deposit. However, in some cases depending on country or availability the full rental amount is taken. Further information can be found in the Rental Conditions. Users of older versions (version 7 and below) of the Opera browser may encounter problems using the Alenda Car Rental website. To fix these issues it is recommended that you download the latest version of Opera. |
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